Frequently Asked Questions (FAQs)
Frequently Asked Questions
How long does shipping take?
Orders are generally processed within 1–2 business days after payment confirmation.
Our current estimated delivery timeframes are:
- Standard Shipping: 3–7 business days — Free
- Express Shipping: 2–4 business days — calculated at checkout
Delivery estimates begin from the date of dispatch.
Depending on product availability, inventory location, destination, logistics, and operational requirements, orders may be dispatched from Australia, from our physical operation in the United Kingdom, or directly from our suppliers and fulfillment partners in China.
You will receive tracking information by email once your order has been dispatched.
Is shipping free?
Yes. We offer free Standard Shipping on eligible Australian orders with no minimum order value required.
Express Shipping is also available where applicable, with the price displayed at checkout before payment.
Where do you ship from?
World Of Clogs Australia operates through an international fulfillment network.
We maintain operations in Australia and have a physical operation in the United Kingdom, from which products may be dispatched directly to customers.
We also work with suppliers and fulfillment partners in China who may dispatch products directly to customers.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, your order may therefore be dispatched from Australia, the United Kingdom, or China.
Our China supplier / fulfillment location is:
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
What is your return policy?
We accept voluntary change-of-mind returns within 30 days of delivery.
Items must generally be unworn, unused, unaltered, and in their original condition with the original packaging, tags, and accessories.
Change-of-mind return shipping is at the customer's expense.
If your product is faulty, damaged, defective, or not as described, you may be entitled to a remedy under the Australian Consumer Law (ACL).
To start a return, email support@worldofclogsau.shop with your order number and details of your request.
Please do not send a product to any of our displayed business, operational, supplier, or fulfillment locations unless our support team has specifically provided return instructions.
How long do refunds take?
Once we receive and inspect your return, approved refunds are generally processed within 3–5 business days to the original payment method.
Your bank, card issuer, or payment provider may require an additional 5–10 business days for the credit to appear.
How do I find my size?
Use the Size Chart available on the relevant product page.
We recommend checking the measurements provided rather than relying only on your usual shoe size.
If you are between sizes, sizing up may provide a more comfortable fit.
If you're still unsure, contact support@worldofclogsau.shop before ordering and our team will be happy to assist.
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit and debit cards and supported digital payment methods.
The exact payment options available to you may depend on your device, location, and the payment services currently supported by our checkout.
My item arrived damaged or faulty. What should I do?
Please contact support@worldofclogsau.shop as soon as reasonably possible.
For faster investigation, we recommend contacting us within 48 hours of delivery and providing:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where relevant
The 48-hour period is a recommendation to help us investigate shipping damage promptly and does not limit your rights under the Australian Consumer Law.
Where applicable, you may be entitled to a repair, replacement, refund, or another appropriate remedy under the ACL.
How do I track my order?
Once your order has been dispatched, you will generally receive an email containing your tracking information.
Tracking may take some time to update after dispatch.
If you haven't received your tracking information after your order has been processed:
- Check your spam or junk folder
- Make sure the email address entered at checkout was correct
- Contact support@worldofclogsau.shop for assistance
Can I cancel my order?
Orders are automatically processed after they are submitted. Because of this automated processing system, orders cannot be cancelled once placed.
This does not exclude or restrict any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
How can I contact World Of Clogs Australia?
Email: support@worldofclogsau.shop
Phone: +61 2 9047 3816
Website: worldofclogsau.shop
Our support team is generally available Monday to Friday, 9:00am–5:00pm AEST, and we aim to respond to enquiries within 1–2 business days.