Privacy policy

Effective date: 17 September 2026

Your Privacy Matters to Us

At World Of Clogs Australia, we are committed to protecting your personal information and being transparent about how we collect, use, disclose, and store it.

This Privacy Policy applies to your interactions with worldofclogsau.shop and our related services.

By visiting our website, communicating with us, or placing an order, you acknowledge the practices described in this Privacy Policy.

Who We Are

World Of Clogs Australia operates as an online retail store serving customers in Australia.

Our contact details are:

World Of Clogs Australia

Email: support@worldofclogsau.shop

Phone: +61 2 9047 3816

Website: worldofclogsau.shop

Australia Office / Fulfillment Location:

182 Pitt St

Sydney NSW 2000

Australia

United Kingdom Physical Operation:

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

United Kingdom

United States Office:

30 N Gould St, Ste N

Sheridan, WY 82801

United States

China Supplier / Fulfillment Location:

Hangzhou Hengxin Technology Co., Ltd.

Building 1, No. 956, Dangwan Town

Xiaoshan District, Hangzhou

Zhejiang 310000

China

International Operations & Fulfillment

World Of Clogs Australia operates through an international business, supplier, and fulfillment network.

We maintain operations in Australia and have a physical operation in the United Kingdom, from which products may be dispatched directly to customers.

We also work with suppliers and fulfillment partners in China. Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may therefore be dispatched from Australia, from our physical operation in the United Kingdom, or directly from our suppliers and fulfillment partners in China.

As a result, information necessary to process and fulfill an order may be shared with service providers, logistics partners, suppliers, and fulfillment partners located outside Australia where reasonably necessary to provide our services.

What Information We Collect

We collect personal information that is reasonably necessary to operate our store, process orders, provide customer support, improve our services, and meet our legal obligations.

Information you provide directly may include:

• Full name

• Billing and delivery address

• Email address

• Phone number

• Order and purchase information

• Account information, if you create an account

• Messages, enquiries, complaints, reviews, or other communications you send us

• Information provided in connection with a return, refund, or customer support request

Payment information is processed through third-party payment providers. We generally do not directly store complete payment card details.

Information collected automatically may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Time spent on our website

• Referring URLs

• Approximate location information derived from your device or IP address

• Shopping cart and checkout activity

• Cookies, pixels, and similar technologies

• Information about how you interact with our website and advertisements

How We Use Your Information

We may use personal information for purposes including:

Order Fulfillment

To process, confirm, pack, dispatch, track, and deliver purchases.

Customer Support

To respond to questions, complaints, return requests, refund requests, delivery issues, and other customer service enquiries.

Payment Processing

To facilitate and verify transactions through our payment providers and assist with fraud prevention.

Account Management

To create and maintain customer accounts where this functionality is available.

Marketing Communications

To send promotional emails, product updates, offers, or other marketing communications where you have opted in or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication.

Advertising & Analytics

We may use analytics, advertising, cookies, pixels, and similar technologies to understand how customers use our website, measure advertising performance, improve our services, and display relevant advertising where permitted.

Website Improvement

To analyse website performance, customer behaviour, product interest, and other information that helps us improve our website, products, and customer experience.

Security & Fraud Prevention

To detect, investigate, and prevent fraudulent transactions, misuse of our website, security incidents, or other potentially unlawful activity.

Legal & Regulatory Compliance

To comply with applicable laws, regulations, tax requirements, accounting obligations, lawful requests, and consumer protection requirements.

Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing, we may process personal information on grounds including:

• Contract performance — where processing is necessary to process and fulfil an order or provide requested services

• Legitimate interests — where reasonably necessary to operate, secure, analyse, and improve our business and services

• Legal obligations — where processing is required to comply with applicable laws and regulations

• Consent — where you have provided consent, including for certain marketing communications or non-essential cookies where required

Sharing Your Information

We do not sell or rent your personal information in the ordinary meaning of those terms.

We may disclose information where reasonably necessary to operate our business and provide our services, including to:

• Payment processors and financial service providers

• Logistics companies and courier providers

• Suppliers and fulfillment partners

• E-commerce and website service providers

• Customer support providers

• Email and communications platforms

• Advertising and marketing platforms

• Analytics providers

• Fraud prevention and security providers

• Professional advisers where reasonably necessary

• Government, regulatory, law enforcement, or legal authorities where required or permitted by law

We only disclose information reasonably necessary for the relevant service or purpose.

International Data Transfers

Because World Of Clogs Australia operates through an international network, your personal information may be processed or accessed outside Australia.

This may include processing associated with our physical operation in the United Kingdom and our suppliers and fulfillment partners in China, as well as technology, payment, logistics, analytics, and other service providers operating internationally.

For example, when an order is dispatched from our United Kingdom operation or directly by a supplier or fulfillment partner in China, we may need to provide information such as your name, delivery address, telephone number, email address, order details, and other information reasonably necessary to fulfill and deliver the order.

Where required by applicable law, we take reasonable steps in relation to the handling of personal information by overseas recipients.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to operate and improve the website and understand how it is used.

These may include:

Essential Cookies

Required for core website functionality, including shopping carts, checkout processes, security, and session management.

Analytics Cookies

Used to understand how visitors interact with our website and to measure website performance.

Marketing & Advertising Cookies

Used, where permitted, to measure advertising performance and provide more relevant advertising on third-party platforms.

You may be able to manage or disable cookies through your browser settings and, where available, through cookie preference controls on our website.

Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax, accounting, fraud prevention, dispute resolution, and regulatory requirements.

For example:

• Order and transaction records may be retained for periods required under applicable tax, accounting, and business recordkeeping laws

• Marketing information may be retained until you unsubscribe, withdraw consent where applicable, or the information is no longer reasonably required

• Customer support records may be retained where reasonably necessary to manage enquiries, disputes, returns, refunds, and legal obligations

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information where applicable

• Withdraw consent where processing is based on consent

• Unsubscribe from marketing communications

• Raise a concern or complaint regarding our handling of personal information

Some requests may be subject to legal exceptions or record-retention requirements.

To make a privacy request, contact:

support@worldofclogsau.shop

Australian Privacy Enquiries

If you are located in Australia and have concerns regarding the handling of your personal information, you may contact us first so that we can attempt to resolve your concern.

Depending on the circumstances and applicable Australian privacy law, you may also have the ability to contact the Office of the Australian Information Commissioner (OAIC).

Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, misuse, interference, loss, alteration, or destruction.

Our website uses encrypted connections, and payment information is handled through third-party payment providers using their respective security systems.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We encourage customers to use strong passwords and exercise care when sharing personal information online.

Payment Information

Payments made through worldofclogsau.shop are processed by third-party payment providers.

Payment providers may independently collect and process personal information according to their own privacy policies and legal obligations.

World Of Clogs Australia generally does not directly store complete credit or debit card numbers.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children who are not legally able to provide such information or make purchases without the involvement of a parent or legal guardian.

Where appropriate, purchases for children should be made by a parent, guardian, or other authorised adult.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, service providers, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

For questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact: