Shipping policy
Shipping Policy
Effective date: 17 September 2026
Delivering Across Australia
At World Of Clogs Australia, we work hard to get your order to you as quickly and reliably as possible.
We operate through an international fulfillment network, including our operations in Australia, our physical operation in the United Kingdom, and our suppliers and fulfillment partners in China.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, your order may be dispatched from Australia, from our physical operation in the United Kingdom, or directly from our suppliers and fulfillment partners in China.
Order Processing
All orders are generally processed within 1–2 business days of payment confirmation.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Shipping Options & Timeframes
Standard Shipping
Estimated Delivery: 3–7 business days
Cost: Free
Express Shipping
Estimated Delivery: 2–4 business days
Cost: Calculated at checkout
Please note:
• Delivery estimates begin from the date of dispatch, not the date the order was placed
• Delivery timeframes are estimates and are not guaranteed
• Delivery times may vary during peak periods, public holidays, severe weather, customs processing, or due to circumstances outside our reasonable control
• Remote and rural areas may require additional delivery time
• The dispatch location of your order may vary depending on inventory and operational requirements
Free Shipping
We offer free standard shipping on orders delivered to eligible Australian addresses.
No minimum order value is required unless otherwise clearly stated at checkout.
Where available, free standard shipping is applied automatically during checkout.
Express Shipping
Where Express Shipping is available for your order and destination, it can be selected at checkout.
The applicable Express Shipping charge will be displayed before you complete your purchase.
Express Shipping provides a faster shipping service where available but does not eliminate our standard order processing period or delays outside our reasonable control.
International Fulfillment Network
World Of Clogs Australia operates through an international business, supplier, and fulfillment network.
We maintain operations in Australia and have a physical operation in the United Kingdom, from which products may be dispatched directly to our customers.
We also work with suppliers and fulfillment partners in China who may dispatch products directly to customers.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may therefore be dispatched from:
• Australia
• Our physical operation in the United Kingdom
• Our suppliers and fulfillment partners in China
Orders dispatched internationally may pass through international logistics networks, customs facilities, or local delivery partners before reaching their final destination.
The location from which an order is dispatched does not affect any rights you may have under the Australian Consumer Law.
Tracking Your Order
Once your order has been dispatched, you will generally receive an email containing your tracking number or tracking information and a link that can be used to monitor delivery where tracking is available.
Tracking information may take some time to update after dispatch depending on the carrier and logistics network.
If you have not received tracking information after your order has been processed, please:
• Check your spam or junk folder
• Confirm that the email address provided at checkout was correct
• Contact us at support@worldofclogsau.shop if you require assistance
Delivery Address
Please ensure that your delivery address is complete and accurate before submitting your order.
Because orders are automatically processed after they are submitted, we may not be able to change or redirect an order after it has been placed or dispatched.
World Of Clogs Australia is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except to the extent required by applicable law.
If you notice an error in your address, contact support@worldofclogsau.shop as soon as possible. While we cannot guarantee that an address can be changed after an order is submitted, our team will assist where reasonably possible.
Undeliverable Packages
If a parcel cannot be delivered because of circumstances such as:
• An incorrect or incomplete delivery address
• Failed delivery attempts
• Failure to collect the parcel from a designated collection point
• Refusal of delivery
the parcel may be returned to the sender, fulfillment partner, supplier, carrier facility, or another designated logistics location.
Where possible, we will contact you to determine the appropriate next step.
Additional shipping charges may apply where redelivery is required because of an incorrect address or other circumstances attributable to the customer.
Any refund or other remedy will be handled in accordance with our Refund & Return Policy and applicable Australian law.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please:
• Check the tracking information provided in your dispatch email
• Allow an additional 1–2 business days where appropriate, as carrier delays can occur
• Contact us at support@worldofclogsau.shop if your tracking appears to have stopped updating or your parcel is significantly delayed
Where appropriate, we will work with the relevant carrier, supplier, or fulfillment partner to investigate the shipment.
If an order is confirmed lost, we will provide an appropriate remedy in accordance with applicable law and our policies.
Damaged in Transit
If your order arrives damaged, please contact us as soon as reasonably possible.
For faster investigation, we recommend contacting us within 48 hours of delivery and providing:
• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Photographs of the packaging where relevant
The 48-hour period is a recommendation intended to help us investigate shipping damage promptly and does not exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.
We will assess the circumstances and provide an appropriate remedy in accordance with our Refund & Return Policy and applicable law.
Customs & International Dispatch
Although World Of Clogs Australia primarily serves Australian customers, some orders may be dispatched from our international operations, suppliers, or fulfillment partners.
Where an order is dispatched internationally, it may pass through customs or international logistics facilities before entering the Australian domestic delivery network.
Any applicable shipping charges, duties, taxes, or other charges that World Of Clogs Australia requires the customer to pay will be disclosed where required during the purchasing process.
Nothing in this section limits your rights under applicable Australian law.
Operational & Fulfillment Locations
World Of Clogs Australia operates through the following locations:
Australia Office / Fulfillment Location:
182 Pitt St
Sydney NSW 2000
Australia
United Kingdom Physical Operation:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
United States Office:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
China Supplier / Fulfillment Location:
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
Important Address Notice
The locations listed above are business, operational, supplier, or fulfillment locations.
They are not automatically return addresses.
Do not send products to any of these addresses unless you have first contacted World Of Clogs Australia and received specific return instructions.
Unauthorised returns or products sent to an incorrect location may experience significant processing delays.
Australian Consumer Law
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any guarantee, right, remedy, or protection that cannot lawfully be excluded under the Australian Consumer Law.
Contact Us
For shipping-related questions or assistance with an order, please contact:
World Of Clogs Australia
Email:
support@worldofclogsau.shop
Phone:
+61 2 9047 3816
Website:
worldofclogsau.shop